Privacy Policy

1. Scope of this policy

This policy applies to the website parimatch-in.click, to the Parimatch Android application and iOS web application, to our sportsbook, casino, live casino and instant games, to the cashier, and to every communication you exchange with our customer support team. It covers registered account holders as well as visitors who browse the site without an account.

Third-party services that we link to — payment providers, game studios, social networks — run under their own privacy policies. We describe below what we share with them, but we do not control how they process data once it reaches them.

2. What personal data we collect

We group the data we hold into the following categories.

• Identity data — full name, date of birth, gender, nationality and the age confirmation you provide at registration.
• Contact data — mobile number, email address, residential address and preferred contact language (English, Hindi, Bengali or Telugu).
• Account credentials — your account ID, encrypted password, security questions, OTP confirmations and two-factor authentication settings. We never store your password in readable form and our agents never ask you for it.
• Verification (KYC) documents — your Aadhaar number submitted through Fast Aadhaar Verification, or a photograph of your Aadhaar Card or PAN Card where a manual check is needed, plus proof of address and source-of-funds evidence when an enhanced check is triggered.
• Financial and payment data — the UPI ID, PhonePe, Paytm or Google Pay handle, bank account details or crypto wallet address you use, together with deposit and withdrawal records. Full card or banking credentials are entered on the payment provider side and are not stored on our servers.
• Transaction and gaming history — deposits, withdrawals, bonus claims and wagering progress, every bet you place on cricket, kabaddi, football, tennis or eSports, casino and live casino rounds, Aviator and other instant game rounds, cash-out actions and settlement results.
• Technical and device data — IP address, approximate location derived from it, device model, operating system version, browser type, application version, language settings and unique device identifiers.
• Behavioural and usage data — pages and markets you view, session length and frequency, app screens opened, and the way you move between the sportsbook and the casino.
• Responsible gambling signals — deposit limits, session reminders, time-outs, self-exclusion requests and the patterns our monitoring flags as a possible sign of harm.
• Support and communication data — live chat transcripts, emails, complaint files and any document you attach to them.
• Marketing preferences — your consent or refusal for promotional messages by email, SMS, push notification or Telegram.

3. How we collect your data

• Directly from you — at registration, in your account settings, in the cashier, during verification and in any conversation with our support team.
• Automatically — through cookies, local storage, server logs and application telemetry while you use the site or the app. Our Cookies Policy describes these technologies in detail.
• From third parties — identity-verification providers that confirm your Aadhaar or PAN data, payment processors that confirm a deposit or a payout, fraud and AML screening databases, and affiliate partners who refer you to us.

4. Legal bases for processing

Where data protection law requires a legal basis for processing — including the EU and UK General Data Protection Regulation for players who access the service from those regions — we rely on the following.

5. How we use your data

• To create your account, keep it secure and confirm each login by OTP.
• To verify your identity and your age before your first withdrawal, and to keep that verification current.
• To accept and settle bets, run casino and instant game rounds, and apply bonuses and wagering requirements.
• To process deposits from ₹300 and withdrawals through UPI, bank transfer or crypto, and to return failed payments.
• To run AML monitoring, sanctions screening and source-of-funds checks as our licence requires.
• To detect fraud, bonus abuse, duplicate accounts, collusion and automated play.
• To answer your questions in live chat, by email or through the help centre, and to investigate complaints.
• To monitor for signs of gambling harm and to apply the limits, reminders or self-exclusion you request.
• To improve the site and app — which markets load slowly, which screens confuse people, which features go unused.
• To send promotions, free spin offers, VIP invitations and service updates where you have agreed to receive them.
• To meet regulatory, tax, audit and law-enforcement obligations.

6. Who we share your data with

We do not sell your personal data. We share it only with the following categories of recipient, and only to the extent each of them needs it.

• Payment providers — UPI and wallet operators, banks and blockchain payment gateways, to move money in and out of your account.
• Identity verification providers — services that confirm Aadhaar and PAN data and check documents you upload.
• Game and platform suppliers — the slot studios, live casino studios and instant game providers whose titles run in our lobby, so that rounds and results can be delivered to your session.
• Testing laboratories and auditors — independent labs such as GLI that audit RNG behaviour and payout accuracy, and financial auditors.
• Our licensing authority — Curaçao eGaming, under licence number 1668/JAZ, together with any competent regulator, tax authority, court or law enforcement body entitled to the information.
• Affiliates and marketing partners — in aggregated or pseudonymised form to confirm referrals, and with your consent for advertising audiences.
• Service providers — hosting, cloud infrastructure, analytics, communications and customer support tools working on our instructions under written confidentiality terms.

7. International data transfers

Parimatch operates internationally, so your data may be processed outside India — including in Curaçao and in the European Economic Area — by us or by the providers listed above. Wherever data crosses a border, we require an equivalent level of protection: contractual safeguards such as Standard Contractual Clauses, transfers to countries recognised as offering adequate protection, encryption in transit, and access controls that restrict who can open the file at the other end.

8. How long we keep your data

Retention is driven by gambling and anti-money-laundering law rather than by convenience. Account records, verification documents, transaction histories and betting logs are kept for at least five years after your account is closed, which is the standard AML retention period. Support transcripts and complaint files are kept for the same period where they relate to a transaction or a verification decision.

Self-exclusion records are kept for as long as the exclusion runs and afterwards, because their purpose is to stop a new account being opened. Marketing consents are kept until you withdraw them, and technical logs are kept for a shorter period for security analysis. Once no legal, regulatory or contractual reason to hold data remains, it is deleted or irreversibly anonymised.

9. Your rights

Subject to the law that applies to you, including the Digital Personal Data Protection Act in India and the GDPR for players in the EEA or the UK, you may ask us to:

• confirm what personal data we hold about you and receive a copy of it;
• correct data that is inaccurate or incomplete;
• delete data we no longer have a legal reason to keep — note that KYC and transaction records must be retained for the AML period described above;
• restrict or object to certain processing, including profiling used for marketing;
• receive the data you provided in a portable, machine-readable format;
• withdraw consent at any time, which stops future marketing but does not affect processing already carried out;
• nominate another person to exercise these rights on your behalf where the applicable law provides for it.

Send requests to [email protected] from the email address registered on your account. We answer within 30 days and may ask you to confirm your identity first, so that nobody else can obtain your data by pretending to be you. If you are not satisfied with our answer, you may complain to the data protection authority in your country; players in the EEA or the UK may complain to their national supervisory authority.

10. Cookies and similar technologies

We use cookies, pixels and local storage to keep you logged in, remember your language, secure your session, measure how the site performs and — with your consent — to show relevant offers. You can change your choices at any time through the consent banner or your browser settings. The Cookies Policy on this site explains each category and how to control it.

11. How we protect your data

• 256-bit SSL/TLS encryption on every connection between your device and our servers.
• PCI DSS compliant processing for wallet and bank payments.
• Two-factor login by OTP, session timeouts on idle devices and session control inside your account.
• Role-based access, so that only staff who need a document to do their job can open it.
• Continuous transaction monitoring, penetration testing and independent audits of our systems.

No system is immune to every risk, so your own habits matter too: use a password you do not reuse elsewhere, keep two-factor authentication on, and remember that we will never ask for your password or your OTP in chat.

12. Age restriction

Our service is strictly for adults aged 18 or over. We confirm age during registration and again at verification, and we do not knowingly process the personal data of anyone under 18. If we find that an account belongs to a minor, we close it, void the activity on it, return the deposited balance through the original payment method and delete the data we are not legally obliged to keep. If you believe a minor has access to our service through your device, contact [email protected] immediately.

13. Responsible gambling

Deposit limits, session reminders, time-outs and self-exclusion are available in your account settings from the day you register, and the data behind them is treated as sensitive. We use it to protect you, not to market to you: a player who has set a limit or excluded themselves is removed from promotional campaigns. If gambling has stopped being entertainment, organisations such as Gamblers Anonymous and Gambling Therapy offer free, confidential help.

14. Changes to this policy

We update this policy when our processing, our providers or the law changes. The date at the top always shows the current version. Material changes are announced by email or by an in-account notice before they take effect, and continuing to use the service after that date means the updated policy applies to you.

15. Contact us

For anything related to your personal data:

• Data protection team: [email protected]
• General support: [email protected], or live chat in the app and on the site, 24/7 in English and Hindi
• Complaints: [email protected]
• Support line: +91 22 4890 1200
• Website: https://www.parimatch-in.click/
• Licence: Curaçao eGaming, licence number 1668/JAZ